So it’s been slightly more than half a year that I have been with this company for my internship. Before we started our internship, I never would have believed that it was such a bad thing. I mean, learning on the job, how hard could it be?
Obviously this isn’t the case for everyone, and for those of my classmates who got into places where they are happy in, I truly am envious. Maybe I am not enjoying things because of the company I am in. In all honestly I think if someone else was in my shoes, they wouldn’t find it as hard as I do.
The first thing that turned me off the most was the fact that I soon realized how widely inhabited this industry is by china people. Obviously I can’t speak mandarin, or any other Chinese lingo. On top of that, I am also the only non speaking mandarin staff here, and often feel left out during their conversations.
Second big turn off was when I found out my boss was a huge hypocrite and even bigger asshole. Shall not go into further details, but trust me when I say my impression given of the company during the interview was def not how it turned out to be.
Not everything is completely the company’s fault. To their benefit I will admit that I don’t have the patience to be a travel agent. I thought the job was easy. Being an avid traveler who is always looking for new places to go to, why wouldn’t I like working in an agency right? Wrong!
There’s so much more detail that goes into the job and it frustrates the heck out of me that nothing is ever straightforward. Also, the customers that call in are horrible. There was once a lady even shouted at me over the phone just coz she didn’t feel that I was being as helpful as she wanted me to be. The flight was full lady, what did you want me to do? Get you a seat on the wing?
Being from Shatec, I have had more than my fair share of customer service experiences, so don’t think that I don’t know my stuff. I just think that I was not cut out to work in this company, maybe not even hold this position.
I doubt I will ever work in a travel agency again. Sigh.
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